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WARRANTY POLICY

1. WARRANTY CONDITIONS

  • Defects from the manufacturers
  • Insufficient invoices and documents
  • Incorrect size as requested in the order
  • Except for conditions stated in the Warranty Restrictions section

2. SCOPE OF WARRANTY APPLICATION

Warranty is only applicable within the Socialist Republic of Vietnam

3. WARRANTY REJECTION

Products restricted by law or government regulations:

  • War, riots, natural disasters...
  • Repairs or misuse: overloading, using past the calibration date, strong impacts that affect the internal structure, products that have been disassembled and assembled with incorrect internal components...
  • Damage or corrosion due to the environment such as acid rain, salt, hail, chemicals, lightning, flooding...

4. NECESSARY INFORMATION

In case of damage, customers need to prepare the following information:

  • Inform details description of product damage, working conditions, environmental and weather conditions
  • Model and year of manufacture
  • Order information, contract number, document number...

5. WARRANTY LOCATION

KND Industrial Equipment Company Limited Office: 29/10 Nguyen Binh Khiem, Da Kao Ward, District 1, Ho Chi Minh City, Vietnam

Contacting the Sales staffs is the fastest way to receive warranty support

In case you cannot contact this staffs, please call the KND Hotline: (+84) 98 7897298 or email: salesadmin@tbcnknd.com to give the most specific instructions.

 

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